CHC Nurse Advice Line

Talking through your own care situation on the phone helps you find a clearer way forward and gives you greater confidence. Contact us for one-to-one advice about care fees and NHS Continuing Healthcare.

  • • Been told you have to pay for care?
  • • Need help understanding what’s right?
  • • Confused about NHS Continuing Care?
  • • Need some one-to-one guidance?

You’ve come to the right place.

Overview Of The Service

Making sense of the elderly care system can be very stressful. That’s why Care To Be Different provides one-to-one telephone advice to show you what your options are and what you need to do next.

This one-to-one guidance gives you greater clarity and a big boost of confidence.

  • Many people are given false information by the NHS and Social Services about paying for care. We help you understand what should – and shouldn’t – happen.
  • You’ll feel supported by talking to someone who’s already ‘been there and done it’ – and you’ll save yourself a huge amount of time and tedious research into care fees.
  • If you’re paying care fees (or you’ve been told you have to), we show you how to claim NHS Continuing Healthcare – and how to reclaim what you may already have paid.

How it works

1. Email us in the first instance at with a short summary of your care situation; for example, whether you’re paying care fees, brief details of what (if any) health or financial assessments have been carried out, which area of the UK you (or your elderly relative) reside in, what correspondence (if any) you’ve sent to/received from the NHS or local authority, what questions you have about care, etc. (Please don’t send any of your actual correspondence.)

2. We’ll contact you to confirm whether we can help. If we can help, you simply need to…
• Book a telephone advice slot through our online payment system. (Click ‘Add to shopping bag’ button on this page.)
• We’ll arrange a suitable time to discuss your query.

We charge the price shown above for 30 minutes of solid, practical advice to guide you through your next steps.

Remember, if you’re not sure whether the NHS or your local authority is giving you the right information about elderly care and care fees, we can help.

NOTE: We do not give legal, financial or medical advice. Instead, we provide practical guidance based on our own and many other families’ experience of the care system. We understand how it works in practice and we can guide you each step of the way.


What Our Customers Say About Us

“I’d just like to email to say what fantastic service I received from Angela. She was clear, compassionate and very knowledgeable. Having spoken to her, I feel much more grounded – her manner was excellent. I felt the service was worthy of praise, and hope you are able to pass on my thanks once again.”
Matt C

“Just a line to say how very impressed I was with Angela, the CHC funding specialist nurse, over our recent phone call together. It was so good to talk to someone who knew absolutely 100% what I was going through re: mothers care home & CHC funding etc.  She certainly knows her stuff & I’ve already actioned some things she said need to be in place. It’s good to know that there is someone willing & able to be in a position to help & to give advice on such difficult medical issues & her input will be invaluable I’m sure.”
Tony C

Care To Be Different is a trading name of Continuing Care Solutions Ltd. Registered address:
The Copper Room, Deva City Office Park, Trinity Way, Salford, England, M3 7BG (No. 09939723)

All content on the Care To Be Different website is copyright Continuing Care Solutions Ltd